Direct hire opportunity for a Customer Service Representative in the Dayton, OH area!
This is a full time position with variable hours & schedule.
- Interact with customers to provide information in response to inquiries about products and services
- Receives customers' requests by telephone, fax or email, analyzes requests, provides information requested
- Analyzes transactions, corrects records, and adjusts errors
- Processes customer orders, including data entry of orders, part numbers and shipping details
- Traces status of orders and provide customers with updates
- Resolves customer questions related to orders
- Maintains liaison with other departments for order completion
- Data entry of orders, mails catalogs, samples, price quotations, and similar data to customer
- Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data
- High school diploma or equivalent
- 1-2 years customer service experience in a call center and/or corporate office environment
- Excellent communication skills, both written and verbal
- Ability to multi-task in a fast passed environment
- Strong data entry skills
- Proficiency with Microsoft Word, Excel and Outlook
Pay Rate: $14/hr. Could be higher depending upon experience.