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Customer Service Representative

Dayton, OH
 Direct hire opportunity for a Customer Service Representative in the  Dayton, OH area!
This is a full time position with variable hours & schedule.
 
Key responsibilities:

  • Interact with customers to provide information in response to inquiries about products and services

  • Receives customers' requests by telephone, fax or email, analyzes requests, provides information requested

  • Analyzes transactions, corrects records, and adjusts errors

  • Processes customer orders, including data entry of orders, part numbers and shipping details

  • Traces status of orders and provide customers with updates

  • Resolves customer questions related to orders

  • Maintains liaison with other departments for order completion

  • Data entry of orders, mails catalogs, samples, price quotations, and similar data to customer

  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data

 

Requirements:
  • High school diploma or equivalent

  • 1-2 years customer service experience in a call center and/or corporate office environment

  • Excellent communication skills, both written and verbal

  • Ability to multi-task in a fast passed environment

  • Strong data entry skills

  • Proficiency with Microsoft Word, Excel and Outlook

Pay Rate: $14/hr. Could be higher depending upon experience. 
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