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Call Center Representative

Fairborn, OH
Excellent opportunity for a Call Center Representative in the Dayton, OH area!
 
Key responsibilities:
  • Interact with customers to provide information in response to inquiries about products and services
  • Receives customers' requests by telephone, fax or email, analyzes requests, provides information requested
  • Analyzes transactions, corrects records, and adjusts errors
  • Processes customer orders, including data entry of orders, part numbers and shipping details
  • Traces status of orders and provide customers with updates
  • Resolves customer questions related to orders
  • Maintains liaison with other departments for order completion
  • Data entry of orders, mails catalogs, samples, price quotations, and similar data to customer
  • Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data
 
Requirements:
  • High school diploma or equivalent
  • 1-2 years customer service experience in a call center and/or corporate office environment
  • Excellent communication skills, both written and verbal
  • Ability to multi-task in a fast passed environment
  • Strong data entry skills
  • Proficiency with Microsoft Word, Excel and Outlook

Pay Rate: $13/hr.
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