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Helpdesk Support - Level II

Miamisburg, Ohio
Immediate opening for Helpdesk Support - Level II role in the Miamisburg, OH area! 

11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries.

The CSR will be assisting the Independent Software Vendors, Value Added Resellers, and End Users in identifying technical issues via phone and email communication.  The role will require strong interpersonal and communication skills, as well as the ability to professionally manage the needs of customers. Desktop support and operating system knowledge is required.  This person should be motivated by new challenges and have strength in quickly learning new technologies, as you will be the first line of support for products and services. 

The CSR’s work alongside with the R&D department to assist in testing of new products, in-the-field applications and utilities for support, as well as assist in the compatibility testing process for new API releases with all supported Microsoft operating platforms.

Major Job Responsibilities
  • Provide desktop support related to Help Desk Services such as but not limited to customer onboarding installations and platform migration
  • Assist CSR team, partners and end users with software and hardware technical troubleshooting
  • Diagnose, replicate and communicate product issues reported by CSR team
  • Build and maintain internal technical knowledge of products and services to support customers and partners
  • Assist Engineering and Global Technical Services with testing of new product software and hardware features
  • Participate in API development, testing and training document creation
  • Perform Microsoft testing of new driver releases for and assist in obtaining the Microsoft Certifications and Signature files needed to incorporate into our API
  • Maintain strong customer relationships
  • Occasional customer site visits for software or systems type deployments and/or issues
Knowledge and Skills
  • Desktop Support experience preferred.
  • Demonstrated expertise of personal computing software and operating systems (Windows & Mac). Networking experience is desired.
  • Comfortable working in a fast-paced environment.
  • Quickly adapt to new technology, both software and hardware based.
  • Strong interpersonal and communication skills.
  • Ability to work in both self-directed and team-oriented situations.
Minimum Qualifications
  • Bachelor’s degree and 1-3 years of related work experience.
  • In absence of degree, 3-5 years of related work experience.
  • Ability to travel as needed to US customer/partner locations (up to 30%)
Jacklyn Jaramillo, HR Coordinator
11th Hour Staffing, Inc 
Direct Line 937-405-1809  / Main Office 937-405-1900 / Fax 937-405-1951
Email JJaramillo@11thhourstaffing.com            
Web www.11thhourstaffing.com 
Office Address: 4130 Gibson Drive, Suite D, Tipp City, OH 45371
Mailing Address: PO Box 24649, Huber Heights, OH 45424 
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