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Collections Representative

Dayton, OH
Immediate opening for a Direct hire Collections Representative in the Dayton, OH area. This is a full time position with variable hours & schedule.
 

 

Key Responsibilities:
-Take incoming/make outbound collection calls to customers and convince customers to make payments/cure outstanding past due balances on their account
-Verify customer information on account is correct and update as necessary
-Educate customers regarding their account, interest accruals, late fees, credit reporting, charge off, payment options and account management options
-Process customer payments via inter-company computer systems
-Annotate accounts in company database to document interactions with the customer, vendors, etc.
-Understand and adhere to company policies and procedures, including collection policies/laws
-Work with other departments/personnel where necessary to resolve customer issues


Requirements:

-High school diploma
-2+ years collections experience required
-Basic computer knowledge and Microsoft Office Suite experience-Strong attention to detail
-Ability to work independently and with little supervision
-Multi-task in a high energy and fast-pace work environment
-Speak and listen effectively with customers via phone
-Strong problem solving and negotiation skills
-Ability to tolerate stressful interactions with customers
-Apply a common sense understanding to carry out detailed written or verbal instructions and ability to deal with problems in standardized situations
-Understand and adhere to company policies, procedures and collection laws


Pay Rate: $14-15/hr. Could be higher depending upon experience. 
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