Retention Specialist

Location: Centerville, OH
Date Posted: 10-31-2018
Immediate opening for a Retention Specialist in the Centerville, OH area.  This is a role that will be focused on retention sales.  Excellent organization to work for! 

Key Responsibilities:
  • Conduct outbound calls and emails to companies that are close to or beyond the termination date of their Company Prefix
  • Recommend and upsell services and products when appropriate.  This includes both complimentary and fee based services.  (this is secondary and does not require high pressure selling skills)
  • Establish and maintain good customer relations, with both internal and external customers
  • Learn and master specific responses to objections and questions
  • Learn and master the basics of Standards and Systems
  • High School Diploma required; Associates or Bachelor's degree preferred
  • 2+ years of inside sales/retention experience
  • Flexible to multi-task and juggle priorities
  • Strong Microsoft Office skills
  • Strong writing, proofreading & editing skills
  • Ability to handle & overcome objections/rejections
  • Excellent communication skills
  • Eager to learn
  • Results-focused
  • Must be reliable as this is a KEY role within the organization!
Pay range (DOE):  $14-17/hour

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