Lead Hardware Repair Technician

Location: Dayton, OH
Date Posted: 07-12-2018
Immediate opening for a temporary-to-hire Lead Hardware Repair Technician in the Dayton, OH Area!
 
Key Responsibilities:
  • Repair incoming products, testing to assure they meet the production specifications of quality and operation, and to clean the units and make them presentable for use in our pool of like new factory reconditioned units. This includes preventative maintenance on each unit and replacing worn and damaged components 
  • Assist in the day to day scheduling and monitoring of daily product repairs for our repair technicians in order to maintain sufficient customer and general pools levels to meet our SLAs 
  • Assist other technicians with diagnosing the cause of a problem and repairing that problem if needed 
  • Maintain clear and accurate repair records through the use of database and any other implemented tracking software 
  • Assist other technicians with coding and data entry into the repair database with the goal of accuracy and consistency 
  • Assist our partners and end users with hardware questions and troubleshooting. These tasks will include taking phone calls from partners and assisting them in troubleshooting hardware if needed  
  • Escalate customer issues as required
 
 
Requirements:
  • Mechanical capability to break down, build up, and repair small machines with attention to detail 
  • Prior experience with hardware diagnosis, troubleshooting, customer and software support 
  • Knowledge of personal computer software and operating systems including PC’s, MAC, Tablets, Smartphones 
  • Adept at learning new application software programs 
  • Knowledge of interrelationship between hardware and software. Experience or knowledge of API’s (application programming interfaces) is a plus 
  • Good working knowledge of Microsoft Office 
  • Operate in a team environment with a close knit group of professionals in a variety of geographies 
  • Motivated self-starter, eager to learn and take on new challenges and responsibilities 
  • Present a friendly and professional business attitude 
  • Utilize support tools, knowledge repository and share key learning experiences 
  • Strong communications skills – verbal, written and some presentation 
  • Outstanding customer interface capability 
  • Ability to manage multiple, competing priorities 
  • 2-5 years of related experience
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