Full time - Customer Service Representative

Location: Troy, OH
Date Posted: 05-07-2018
Immediate opening for a temporary-to-hire Customer Service Representative in the Troy, OH area.  

Hours are 1st shift Monday-Friday 8:00am to 5:00pm. Once hired in, you must be able to work a later shift or a Saturday schedule. 

Key Responsibilities:
  • Become the product/service expert to assist customers with their inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries
  • Problem solve to help customers resolve issues
  • Data entry of  information into various software programs
  • Assist in retention of customers


    Requirements:
  • 1+ years in customer support and service experience required
  • Proficient with Microsoft Office Products to include Outlook, Word, and Excel
  • Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
  • Ability to communicate effectively verbally and in writing
Hourly pay range:  $12
 
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